Policy
Booking & Cancellation Policy
This policy applies to every Mr. Shark Samui service: airport, pier, hotel and villa transfers, Ride Now, private car charter, and private tours.
Booking cutoff
Please book at least 12 hours before your pickup time.
For pickups less than 12 hours away, contact us on WhatsApp at +66 64 151 3184 and we'll confirm if a car is available.
Free cancellation
Cancel free of charge up to 24 hours before your pickup time.
To change or cancel, message us on WhatsApp or reply to your booking confirmation.
Delays
If your flight or ferry is delayed, let us know and we'll adjust your pickup where possible.
Payment
We do not take online payments at the moment.